What will you learn from the e-book?
Find out the behind-the-scenes of complaints - from the inside.
Buying, selling, receiving returns, explaining delays, reading regulations that... do not provide a clear answer?
This e-book was created precisely so that you finally know, how to deal with situations that annoy, stress and seem to have no way out.
Whether you are a consumer or a retailer - here you will find concrete examples, questions and answers. They all come from real cases that our law firm has handled.
You will learn, among other things:
- how it differs warranty from guarantee and when it is worth using each of them,
- How to prepare a complaint so that it is handled in accordance with your expectations,
- What to do when a shop does not reply, ignores your letters or 'plays' as an intermediary,
- what rights and obligations sellers have, even if they do not know about them,
- What are the terms that can determine your success or... loss,
- when you have the right to request a replacement, repair, refund or compensation,
- How to react when a buyer exaggerates his demands - and still comply with the law.
This e-book is non-statutory theory, only practical help for people who want to know what they are entitled to - and how to enforce it.
Through the guide you will gain:
Understanding your rights
You no longer need to wade through the laws, google the regulations or ask questions in forums. This e-book explains the most important rules in a simple, human way - so that you really know what you are entitled to and on what basis.
Ready-made solutions for specific situations
Don't have time to analyse case study after case study? In this e-book you will find dozens of authentic cases - along with answers written by lawyers.
Saving time, money and nerves
Complaints often drag on for months because we do not know how to report them properly - or how to respond to them. With this e-book, you can avoid formal errors and unnecessary disputes. It is not just knowledge - it is concrete support that can save you from losses.
Legal security
Often, the biggest risks come from ignorance. This e-book allows you to avoid costly mistakes - such as missing deadlines, handling complaints incorrectly or breaching information obligations. This is not just a comfort - it is real protection against legal consequences.
Do you have questions? See FAQ
Will this e-book help me if I have no problem with any complaints - yet?
This e-book is not just "for now" - it practical security for the futureso that when you need it, you know what to do straight away. Instead of frantically searching for help, you have it at your fingertips - step by step, with examples and tips.
Also, if you are a retailer, the knowledge from the e-book allows you to prevent complaints, respond to them professionally and legally before they turn into a dispute. And if you are a consumer - you can better evaluate purchases, contracts and guarantees before something goes wrong.
Do I really need this e-book when claims information is available for free online?
It's true - information about complaints can be found online. But are they clear, legal and tailored to your situation? Unfortunately, often not.
This e-book was created precisely so that you don't have to waste hours searching forums, blogs, 'real life' opinions and conflicting interpretations of the law. Here you have everything in one place - organised, verified and written by lawyers based on real cases.
Who is this e-book for?
For anyone who wants to know what they are entitled to when buying or selling an item - both consumers and sellers (including those running online shops).
Will I find specific cases and ready answers here?
Yes - that is what sets this e-book apart. We do not discuss regulations in isolation. You will find real questions from our customers and concrete answers - for both buyers and sellers.
Do I need to know the law to understand this e-book?
No! The guide is written in plain language - no legal jargon or unnecessary theory. We explain everything step by step using real-life examples.
Can I use the knowledge if I am the seller?
Yes, the e-book is structured to benefit both buyers and sellers.
Do I get the e-book straight away after purchase?
Yes, the e-book arrives in your email inbox automatically once your order has been paid for. You can read it straight away - on your computer, phone or tablet.