What will you learn from the e-book?
Our handbook is the most comprehensive yet accessible publication on consumer law when it comes to complaints. Our specialists have covered all the issues so that you can be sure to solve your problem with the e-book.
- Introduction (Chapter 4)
- Warranty and guarantee (Chapter 6)
- Differences between guarantee and warranty
- Possibility of changing the type of complaint
- Seller's warranty coverage
- Duty to respond to warranty claims
- Steps to recover a product from a warranty
- Elements of a complaint (Chapter 15)
- Documents required for complaints (packaging, warranty card)
- Procedure in the absence of proof of purchase
- Payment of other debts vs. claim
- Response to a complaint (Chapter 19)
- What constitutes a valid response to a warranty claim
- Page for the complainant
- Information obligations of the seller (Chapter 21)
- Duty to explain the difference between guarantee and warranty
- Issue of a new receipt when goods are exchanged
- Unlawful acts of a seller (Chapter 24)
- Recognition of illegal vendor practices
- Proceedings and claims against such actions
- Liability of the shop for the goods sold
- Obligation to return used items
- Deadlines (Chapter 37)
- Time limit for replacement under warranty
- Time limits for handling complaints
- No contact with the seller (Chapter 39)
- Dealing with the lack of response from the seller
- Recovery of goods or money
- Disputes over defective items (Chapter 41)
- Obligation to accept a repeat complaint
- Exchanging things (Chapter 44)
- Can be exchanged for the same model
- Complaint of parts vs. price reduction
- Reclaiming garments after tailoring
- Recurrence of a defect (Chapter 48)
- Possibility of requesting a replacement
- Treatment of the same defect again
- Transport costs (Chapter 50)
- Situations relating to the cost of transporting the claimed goods
- Conclusion (Chapter 54)
Through the guide you will gain:
Knowledge that until now only lawyers had
Instead of an expensive consultation with a lawyer, benefit from the knowledge of legal advisor Beata Kielar-Tammert and her team, encapsulated in a practical pill. Their many years of experience in defending consumer rights are presented in our guide.
Model documents and negotiation strategies
Step by step, we will show you how to successfully prove your rights against retailers and manufacturers who wrongfully reject your complaints. From now on, you will not be discouraged by long, complicated letters!
Answers to key questions
Reading more articles about complaints and having more and more doubts? We will dispel them all! In the e-book you will find simple explanations of intricate legal provisions in the form of questions and answers. We have based all of them on real cases.
Lawyers' knowledge for nothing
In the current promotion, you will buy the collected knowledge of a team of consumer complaints specialists for just £39. This is the most cost-effective option to help you consciously fight for your rights.
All the methods in the e-book have been tested by our legal team on real situations! We know they are effective. The consumer scenarios presented apply to online shopping, stationary shops, local services and many other areas. This is so that our tips will help EVERYONE, regardless of the specifics of the complaint.
If ignorance or unfair practices of sellers are giving you sleepless nights - our e-book will be the perfect support for you. In it, you will find the legal basis and step-by-step guidance on how you can resolve complaints.
From now on, it is not just the vendor who has the support of lawyers - with our e-book, the many years of up-to-date knowledge of a team of top specialists will also stand behind you.
E-book "How to Make a Complaint Effectively?" guides you step-by-step through the entire complaints process, providing you with effective tools to defend your rights as a consumer.
We are a team of lawyers with extensive experience in the field of consumer law. We have successfully assisted clients in a wide variety of industries - from electronics to clothing to travel and food services. We also conduct educational seminars and workshops to raise legal awareness among consumers.
- You will get to know effective strategies known only to legal experts.
- You will receive model documents, sample customer service dialogues and strategies for successful negotiations with traders.
- And it's all just now priced at 39 PLN (instead of PLN 59)!
- You will get to know professional issuesexplained in a very accessible form. No more difficult, specialist jargon!
Do you have questions? See FAQ
Do I really need this e-book when claims information is available for free online?
While much information can be found online, our e-book offers an integrated and in-depth approach, providing all the necessary information in one place. In addition, it includes practical tips and strategies based on years of legal experience, which are difficult to find in free resources.
Is this e-book suitable for someone without a legal background?
Absolutely, the e-book has been designed with those without a legal background in mind. We explain all legal terms in an accessible way and guide the reader step-by-step through the entire claims process.
What specific benefits will I receive from this e-book?
You will not only receive theoretical knowledge about consumer rights but, above all, practical tools for dealing effectively with rejected complaints, including sample documents, sample customer service dialogues and strategies for successful negotiations with traders.
Will the e-book be updated if the legislation changes?
Yes, every purchaser of the e-book will be given access to future updates in the event of regulatory changes, ensuring that they always have access to the latest and most relevant information.
